How to Seek Help with A Computer Problem

1. Try to find a solution on this website:

• use the Service Catelogue navigation on the right
• use the Service Catelogue Index page
• use the site-wide Search box at the bottom of the right-hand navigation box

2. Submit a trouble-ticket by sending an email to it@phas.ubc.ca. 

A Trouble Ticket will be created and an appropriate person will respond ASAP.

• For issues related to Cluster Support/HPC, send an email to hpc@phas.ubc.ca instead.
• For issues relating to this public web site, please use the  Website Feedback Form
• Issues relating to the secure/internal web site should be directed to  it@phas.ubc.ca.

3. Request remote support

Remote support allows IT staff to view your screen and remotely control your computer, which makes it easier to troubleshoot issues.  To initiate a Beyond Trust Remote Support (BTRS) session go to the following link:

https://remote.it.ubc.ca/

Your PHAS-IT support person will provide you with a Session Key.

PHAS IT Staff

The following table lists the IT staff and their main areas of responsibility. The list of responsibilities is not exclusive, since all system administrators have broad expertise, but is included to indicate the best person to contact for a non-urgent problem.