How to Seek Help with A Computer Problem

1. Try to find a solution on this website:

  • use the Service Catelogue navigation on the right
  • use the Service Catelogue Index page
  • use the site-wide Search box at the bottom of the right-hand navigation box

2. Submit a trouble-ticket by sending an email to

A Trouble Ticket will be created and an appropriate person will respond ASAP.

3. Request remote support

Remote support allows IT staff to view your screen and remotely control your computer, which makes it easier to troubleshoot issues. To start a remote support session, please download and run the TeamViewer QuickSupport app using the link below, and then provide us with your QuickSupport ID and password.

Download TeamViewer QuickSupport


The following table lists the IT staff and their main areas of responsibility. The list of responsibilities is not exclusive, since all system administrators have broad expertise, but is included to indicate the best person to contact for a non-urgent problem.

Hongyun Sun
Hennings 203A
604-240-7338 (c)
M-F 8:30-4:30
student/computer lab maintenance
desktop computers (Windows) support
general network user support
user account maintenance
department directory and email list maintenance
Ron Parachoniak
Hennings 203C
604-827-2098 (w)
604-838-6437 (c)
M-F 8:00-4:00
* server admin. (filesvr, backup, web and mail)
firewall (FWSM) administration
network administration
Nathan Powless
Hennings 203C
604-442-6584 (c)
M-F 8:00-4:00
web development
Ovidiu Toader
Hennings Room TBA
Schedule TBD
cluster support
high performance computing