How to Seek Help with A Computer Problem

1. Try to find a solution on this website:

• use the Service Catelogue navigation on the right
• use the Service Catelogue Index page
• use the site-wide Search box at the bottom of the right-hand navigation box

2. Submit a trouble-ticket by sending an email to itsupport@phas.ubc.ca. 

A Trouble Ticket will be created and an appropriate person will respond ASAP.

• For issues related to Cluster Support/HPC, send an email to hpc@phas.ubc.ca instead.
• For issues relating to this public web site, please use the  Website Feedback Form
• Issues relating to the secure/internal web site should be directed to  itsupport@phas.ubc.ca.

3. Request remote support

Remote support allows IT staff to view your screen and remotely control your computer, which makes it easier to troubleshoot issues. To start a remote support session, please download and run the TeamViewer QuickSupport app using the link below, and then provide us with your QuickSupport ID and password.

Download TeamViewer QuickSupport
 

PHAS IT Staff

The following table lists the IT staff and their main areas of responsibility. The list of responsibilities is not exclusive, since all system administrators have broad expertise, but is included to indicate the best person to contact for a non-urgent problem.