Contact Sysadmins (

How to Seek Help with A Computer Problem

1. Try to find a solution on this website:

2. Submit a trouble-ticket by sending an email to (

A Trouble Ticket will be created and an appropriate person will respond ASAP.

3. Request remote support

Remote support allows IT staff to view your screen and remotely control your computer, which makes it easier to troubleshoot issues. To start a remote support session, please download and run the TeamViewer QuickSupport app using the link below, and then provide us with your QuickSupport ID and password.

Download TeamViewer QuickSupport (


The following table lists the IT staff and their main areas of responsibility. The list of responsibilities is not exclusive, since all system administrators have broad expertise, but is included to indicate the best person to contact for a non-urgent problem.

Hongyun Sun (
Hennings 203A
604-240-7338 (c)
M-F 8:30-4:30
student/computer lab maintenance
desktop computers (Windows) support
general network user support
user account maintenance
department directory and email list maintenance
Ron Parachoniak (
Hennings 203C
604-827-2098 (w)
604-838-6437 (c)
M-F 8:00-4:00
* server admin. (filesvr, backup, web and mail)
firewall (FWSM) administration
network administration
Nathan Powless (
Hennings 203C
604-442-6584 (c)
M-F 8:00-4:00
web development
Ovidiu Toader (
Hennings Room TBA
Schedule TBD
cluster support
high performance computing

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